Frequently Asked Questions

What are the delivery charges for orders from the Online Shop?

Shipping rates are as follows:-

Malaysia Addresses – RM 8 for West Malaysia and RM 15 for East Malaysia. (Some smaller items may have a lower delivery fee)

Singapore Addresses – SGD 10 or above depending on the number of items purchased in a single order.

Which payment methods are accepted in the Online Shop?

For Malaysia, we accept FPX, Grabpay, Visa and Mastercard.

For Singapore and other countries, we accept Visa and Mastercard.

If you wish to make payment via TnG, Duitnow or bank transfer, kindly drop us an a direct message at our instagram page @gratzie_co 

How long will delivery take?

For Malaysia,

Any order placed before and latest by Sunday that week will be shipped out on the following Monday (the day after if Monday is a local holiday). A notification email will be sent to you once your order has been shipped. After the order has been shipped, it should be delivered within 1-2 days to KL/SELANGOR region while other states may take 2-5 days. Note: this estimated time of delivery is subject to any disruption of courier service.

Illustration: If you place an order on a Sunday, your order will be shipped out on Monday (next day). If you place your order on Monday, the order will only be shipped on the NEXT Monday.

For Singapore,

Any order placed before and latest by Sunday that week will be shipped out on the following Monday (the day after if Monday is a local holiday). A notification email will be sent to you once your order has been shipped. After the order has been shipped, it should be delivered within 3-7 days. Note: this estimated time of delivery is subject to any disruption of courier service.

Illustration: If you place an order on a Sunday, your order will be shipped out on Monday (next day). If you place your order on Monday, the order will only be shipped on the NEXT Monday.

For Hong Kong and Macao, 

2-5 days of processing time, to be delivered within 1 week. 

For Australia, Canada, United Kingdom, United States and New Zealand, 

2-5 days of processing time, to be delivered within 2-4 weeks.

The time period provided above are estimates only and we will try our best to deliver your orders within that timeframe. However, there may be delays and in such cases, we will keep you informed and updated of your delivery status.

Contact Us

If you have any enquiries not already answered by the FAQ, please do not hesitate to contact us on Instagram @gratzie_co

BYLCO AZIRA ENTERPRISE (TR0242960H / 202103152247)